How long does delivery take?
Do you have a size chart?
How do Kingz gi's fit?
How do I make a return?
Can I get mixed sizing for my gi?
FAQs
Shipping
Shipping Information
Kingz offers FREE SHIPPING domestically on all orders over $150, international shipping cost varies according to the final weight and destination of your order.
Shipping Rates and Delivery | Delivery Time | Cost |
| USA - Flat Rate or Free Shipping | 2-5 Business Days | Free or $4.95 |
| USA - 2-Day Delivery | 1-3 Business Days* | $9.95 and up |
| USA - Overnight (Next Business Day) | 1 Business Days** | $29.95 and up |
| CANADA | 5-14 Business Days | $9.95 and up |
| INTERNATIONAL | 10-25 Business Days | Varies by Country |
*As of late 2015, USPS Priority Mail 2-Day delivery is now 1-3 days, depending on geographical location. Customers located in the San Diego area should expect to receive their order within 1 day; customers located in urban areas should expect to receive it in 2 days; and customers in more rural areas will receive it in 3 days. We apologize for any inconvenience.
Shipping to Hawaii and AlaskaCanada:
For Flat Rate shipping, please allow 2-3 business for a tracking number to be assigned to your order. A Canada Post tracking number will be automatically emailed to you once your order has cleared customs in Canada. All import duties are no longer covered by Fighters Market. Once your tracking number is received, the estimated delivery time is 3-8 business days.
If you have any further questions, please send us an email to [email protected] and we will be happy to assist!
Do you offer free shipping?
We offer free standard shipping for domestic orders with a subtotal over $150.
Order must meet the $150 cart requirement before taxes, shipping, and any promotional coupons that are applied at checkout.
Orders shipped outside the United States are subject to duties and customs fees that are paid for by the customer and are non-refundable.
If you have any further questions, please send us an email to [email protected] and we will be happy to assist!
How long does delivery take?
Delivery times vary depending on the destination and the shipping method selected.
Domestic Shipping (United States)
Overnight and 2-Day Shipping - Orders will be shipped same day if placed before 12pm (noon). If order is placed after, it will get shipped in the next business day.
Standard shipping - Warehouse processing time takes from 1-3 business days + shipping time 3-4 business days.
***Please be aware that couriers will not deliver on weekends or holidays, so please take this in consideration when placing your order. Delivery times provided above are estimated based on current couriers delivery time. It may vary depending on weather, holidays, and more. Business days are Monday through Friday, not including Holidays.
International Shipping
Most international orders are delivered within 5-10 business days once shipped, but delivery time depends on location and customs processing.
Customers are responsible for paying any customs fees and duties charged by their country, and if they are not paid when requested, delivery may be delayed.
***Please keep an eye on your email as there are some instances that we may need further information, or to make an update to your order. We typically request a response within 48hrs.
If you have any further questions, please send us an email to [email protected] and we will be happy to assist!
How much does shipping cost?
Domestic Shipping (United States): We offer free standard shipping on orders over $150. Order must be $150 before tax and any coupons added. Pricing will vary depending on the size, weight, location and the delivery service requested.
International Shipping: International shipping cost varies according to the weight, size of package and destination of your order. Custom and duty fees are not added to the final price of your order. Customers are responsible for paying custom and duty fees that are charged by their country. We do not reimburse or refund these fees.
*The shipping fee charged is an estimate calculated by our shopping platform, but sometimes the courier will recalculate, and based on weight and size, there might be additional charge. If that happens, we will reach out to your email and let you know.
For an exact shipping cost, you must add item to your cart, insert your address, and at checkout you will be able to see the shipping amount.
Customer service will be unable to provide a shipping estimate.
If you have any further questions, please send us an email to [email protected] and we will be happy to assist!
Do you ship worldwide?
Worldwide Shipping
Kingz dose ship to most countries, however, there are a few that we are unable to send to from the United States.
The best way to know if our address is eligible for delivery is to add item to your cart and at checkout you will have to input your address.
- If you are unable to select your country from the drop-down menu for your shipping address at checkout, unfortunately we will be unable to ship to you at this time.
- If you are able to select your country, then we can successfully ship your order. Please note that customer and duty fees may apply.
*The shipping fee charged is an estimate calculated by our shipping platform, but sometimes the courier will recalculate, and based on weight and size, there might be an additional charge. If that happens, we will reach out and let you know.
Please note that international shipments delivery time is typically in between 5-10 business days. If you have been waiting for more than 20 days to receive your order, please get in touch with our team to resolve the issue.
Kingz Stores
We also have Kingz available in different countries, so if you are unable to get your order shipped from the US store, we strongly suggest that you check our other official websites. *Inventory may vary from store to store.
Kingz Australia - kingz.com.au
Kingz Brazil - www.kingz.com.br
Kingz Europe - www.kingzeurope.com
Kingz Korea - www.kingzkor.com
Kingz Mexico - www.kingzmexico.com
Kingz United Kingdom - www.kingz.co.uk
Kingz Japan - www.kingz.jp
If you have any further questions, please send us an email to [email protected] and we will be happy to assist!
Duties and Taxes - International Shipments
Kingz does not cover duties and taxes for international shipments outside the U.S. Customers are responsible for paying these fees to clear customs.
Failure to pay customs fees within the carrier's specified timeframe may lead to delivery delays or a return to sender.
If the customs invoice remains unpaid, the order will be returned to sender, and Kingz will issue a refund minus the shipping costs.
If you have any further questions, please send us an email to [email protected] and we will be happy to assist!
What if my order becomes a return to sender?
Return to Sender
If your order becomes a return to sender, there are a select few options we can offer but we will first need to determine the reason for return.
- No Fault from Kingz
- Incorrect Address
- Delivery Refusal
- Customs and Duties not paid
- Pick Up option from shipping company expired
If the fault does not fall onto Kingz, we can offer two options which include to either refund the order minus shipping costs or reship the order at standard shipping rates.
- Fault of Kingz or Shipping Company
- Address automatically updated incorrectly in our system
- Shipping company failed to delivery with correct address
If the fault is on Kingz or the shipping company, we can offer two options which include to provide a full refund or reship, and shipping costs will be covered.
A Kingz customer service representative will contact you via email once your order arrives at our facility to go over the options. If we do not receive a response from you within 48 hours, we will typically revert to processing a refund minus shipping costs.
If you have any further questions, please send us an email to [email protected] and we will be happy to assist!
How Do I Track My Order?
Once your order has been placed and processed for shipment, you will receive a separate email containing the shipping and tracking details. This email will include a tracking number and a link to the assigned shipping carrier's tracking page.
Click on the tracking link to view transit updates for your package.
Tracking information will not be immediately available after your order is placed.
The tracking will be available once our warehouse has processed your order for shipment, which takes about 1 - 3 business days, not including weekends and major holidays as our warehouses and offices are closed.
If tracking states the label has been created with no available information, this means the shipping carrier has not yet picked up your package from our facility.
If you have not received a tracking number for your order after that timeframe, please reach out to our official email, [email protected]
Return Information
How do I make a return?
Return Information
Please use the following link to complete the online return/exchange process: https://www.kingz.com/apps/redo/account/login
Items must be in brand new, resealable condition - the items cannot be used, washed, or trained in and must be initiated within 30 days of receiving your order.
This link above will guide you through all the steps necessary to complete the return/exchange process, along with providing a prepaid return label for US orders only.
The return label that we provide will be given at no additional cost to you but applies ONLY to exchanges and store credit.
Any returns from international orders are only eligible for store credit and refunds.
- Kingz will not cover or reimburse shipping costs that are paid out of pocket.
- See Help Article "How do I return an international return?" for more info
- IMPORTANT - A restocking fee of $15.00 will be deducted from your refund total for returned items that are crumpled and/or do not come in the original packaging (i.e. gi bag, plastic bag, free white belt, and/or no clothing tags).
Return in store
You can visit our physical store in San Diego and present your order confirmation or return packing slip as proof of purchase.
All items must have the original tags attached, and not been washed, worn or trained in.
Store associates can either provide an in-store exchange, refund, or store credit.
Exchanges
Please allow 5-7 business days (not counting weekends and holidays) for your return to undergo the inspection process.
Once your item is inspected and approved, you will receive an email notification that your return has been received and processing.
Kingz will then create your exchange online and you will receive an order confirmation via email.
- It will take approximately 1 - 2 business days for your order to be sent out if there are no delays.
If the requested exchange item is no longer in stock, we will revert to providing a refund back to the original form of payment.
*Exchange and Return window for Black Friday orders only will be extended until February 1st instead of the standard 30-day window.
Non-Returnable items
Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the products listing page.
If you have any further questions, please send us an email to [email protected] and we will be happy to assist!
How do I return an International Order?
International Return
Step By Step Return Instructions
Returns must be initiated within 30 days of receiving your order. Items must be in brand new condition (not used, washed or trained in). Please use the following link to complete the online return/exchange process: https://www.kingz.com/apps/redo/account/login
After submitting your request for a return on the link shared above, these are the next steps:
- Fold and pack your items neatly and place them back in the box that you received them in. If your items did not come in a box please place them either in the envelope that you received it in or a padded manila envelope.
- Print the provided return packing slip or on a separate piece of paper and include it in your package.
- Please ship items back with your preferred shipping company to the address below:
- Kingz Kimonos
- 5710 Kearny Villa Rd Suite D
- San Diego, CA 92123
- Make sure to receive a tracking number from the shipping company of your choice. We are not responsible for packages that are lost in the mail without a tracking number.
- Ship your items promptly upon receiving your RMA number. If items are received beyond the 30 day cut off we cannot issue your refund or store credit. Outgoing shipping charges will not be refunded.
After your item has been received and deemed in resalable condition we will email you confirmation and continue with the selected return method.
Returns that are received and are not clearly marked with both the RMA# and customer name may experience processing delays.
*The item will not be accepted as a return if it is in poor condition, dirty, washed, or worn.
If you have any further questions, please send us an email to [email protected] and we will be happy to assist!
What’s your return policy?
Return Policy
We gladly accept returns of items in resalable condition if they are returned within 35 days of the order date. You may choose from the following options:
- Exchange the item (for U.S. orders only)
- Receive a refund
- Receive store credit
Please note: Return shipping charges are non-refundable if you arrange for shipping yourself.
Restocking Fees and Unacceptable Returns
- Items must be returned folded correctly, with tags and original packaging intact, to avoid restocking fees.
- Items returned in original condition will not incur restocking fees.
- Plastic bags for No-Gi shorts and rash guards do not need to be returned.
We cannot accept returns for items that are dirty, washed, worn, or in poor condition. In such cases, we will notify you to choose between reshipping the item (you will be responsible for the shipping fee) or having it discarded.
Important: RMA# Required
To avoid delays, always request a Return Merchandise Authorization (RMA) number before shipping your item back.
Return Processing Timeline
Returns are processed after the item arrives at our facility and passes inspection. Please allow 5-7 business for the inspection process (excluding weekends and holidays). Once completed, we will notify you with an update.
If approved, the following actions will occur:
- Exchange - The warehouse will process and ship your replacement within 1-3 business days.
- Refund - Issued to you original payment method. It may take 3-5 business days to reflect on your statement, depending on your financial institution.
- Store Credit - You will receive an email with a code to use future purchases.
If not approved, we will email you with further instructions.
How to Start a Return
Visit our return portal at https://www.kingz.com/apps/redo/account/login to create a return label (for domestic orders). For international returns, refer to the Help Center article: "How do I return an international order?"
We’re here to help if you have any questions!
If you have any further questions, please send us an email to [email protected] and we will be happy to assist!
Order Management
Can I edit or add anything to my order?
Once an order is placed, we are unable to make modifications to the order such as changing the size/color or adding/removing an item. This includes but is not limited to:
- Shipping Address
- Change of Name
- Change size
- Change color
We are also unable to modify the shipping address if an order has already been shipped and you have input the incorrect shipping address. You will need to contact the shipping carrier to ask for a change delivery method such as pick up if you would like to receive your order. Kingz customer service can ask the shipping carrier to update the address or have the order become a return to sender but this will come with a service fee.
We apologize for any inconvenience, but if you would like to process a refund/exchange, you can do so here: https://www.kingz.com/apps/redo/account
*This will guide you through all the steps necessary to complete the exchange/return process, along with providing a prepaid return label on US orders only, in which you may use to return the order to us at no additional cost.
You have 30 days from date of purchase and returning products must be in brand new resalable condition and cannot be worn, washed, or trained in.
How do I cancel my order?
Orders can only be cancelled if they were not yet prepared for shipment, and/or shipped.
In order for you to send us a request, please send an email to [email protected] and advise that you wish to cancel it and also provide your order number. Once we are able to verify if your order is eligible for cancellation, we will advise you.
If your order is not eligible for cancellation, you can request a return for a refund/exchange through our return portal at https://www.kingz.com/apps/redo/account/login
This will guide you through all the steps necessary to complete the return/exchange process, along with providing a prepaid return label, on US orders only.
The return label that we provide will be given at no additional cost to you but applies to exchanges and store credit ONLY.
Please note, an $8.95 return label fee will be applied to any US return orders that have requested a refund to the original form of payment.
Any returns from international orders are only eligible for store credit and refunds, and we do not cover or reimburse you for return shipping costs that you pay out of pocket to return the item.
A restocking fee of $15.00 will be deducted from your refund total for returned items that are crumpled and/or do not come in the original packaging (i.e. gi bag, plastic bag, free white belt, and/or no tags).
You have 35 days from date of purchase and returning products must be in brand new resalable condition and cannot be washed, worn, or trained in.
Why did I receive a payment verification request?
Unfortunately some orders are flagged by our shopping platform for payment review due to the information provided showing fraudulent characteristics.
These fraudulent characteristics can include but are not limited to:
- The IP address of your order
- Billing and/or shipping address is not correct
- Distance from order placed to shipping address
- Number of payment attempts
If you receive a request for Payment Verification, please provide the requested information within 48 hours in order for us to be able to proceed with your order, otherwise it will get cancelled and refunded.
This is to protect our customers from scams in case the card is stolen or the information has been collected in a different way.
We apologize for the inconvenience but we do this to verify that the actual card used and the same person using the card are indeed legitimate.
If any additional questions or concerns, please email us at [email protected].
Update Item Request - Denied
Hello,
Thank you for your message.
After reviewing your order (Order Number), unfortunately, we are unable to make changes to the item as requested due to (Reason).
We sincerely apologize for any inconvenience this may cause.
If there’s anything else we can assist you with please let us know and we would be happy to help.
Order Issues
I received the wrong item. How to proceed?
We are sorry to hear you received the wrong item in your order. Please report your order issue to our team via email for further assistance at [email protected].
In order for us to start the process, you will need to send us an email request with the following information attached:
-Order Number (KZxxxx)
- Photo of the invoice paper
- Photo of the barcode sticker on the item's bag
- Photo of the incorrect item received
Once we have the photos, we will look into your request and let you know of the next steps.
*While we may not be able to guarantee your exact order is replaceable due to potential stock issues, we’ll resolve the situation as best we can.
What if my package gets lost or arrives damaged?
Lost packages
At KINGZ, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details.
Damaged packages
We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] as soon as you are able to upon receiving the order. Please include in your request some photos of the damaged item(s), package and order number.
We will review the provided documentation and will advise of the next steps in the process depending on the circumstances.
Do you offer insurance for orders?
Yes! We offer the option of adding Order Protection with Redo to every order. It is at an additional cost and the amount is based on your order's price. The option for selection is available at checkout, and it will be available just below the subtotal. It is automatically selected, so if you do not wish to add insurance, you can simply press the button to remove it.
What does it cover:
- Theft
- Lost packages
- Damaged items
- Wrong items
- Missing items
- Returned to sender
Get a reshipment or refund within the hour.(Business days only)*
* Approved claims only, 97% approval rate.
If you do not have the optional insurance added to your purchase, we will do our best to assist in your situation. Please keep it in mind that depending on the circumstances, the resolution time may take a few weeks.
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have damage.
Some items may possibly have a manufacture defect. We’ll do our best to help.
Please email our team at [email protected] with an image of your damaged item and your order number for further assistance.
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can.
Sizing Inquires
Do you have a size chart?
Size Charts
Our size charts are available for most gi models via the product listing online, please see below for location on the listing.
Below you will find the standard sizing charts, please note that each gi will have a different fit depending on the model of the gi.
Adult / A size chart
Female / F size chart
Youth / M Size Chart
If you are unable to locate the size chart, or need any assistance with sizing, please reach out to our team at our email [email protected] or chat and provide your height and weight so we can advise you of the best fitting size based on your measurements, and taking in consideration any preferences you may have.
Can I get mixed sizing for my gi?
Unfortunately, we do not offer mixed sizing or exchanges for mixed sizes for just the jacket or pants. All our gi's come in a set, therefore this option is not available.
Kingz can only exchange for an entirely new size if the size you currently have does not fit you correctly.
What are the youth sizes for no-gi?
The sizes will be based on regular youth sizing, they are as follows:
XS - 4
S - 6
M - 8
L - 10
XL - 12
If additional questions, please reach out to our team through chat or email at [email protected].
How do I figure out my size?
Gi Sizing
To select the perfect gi size, you will need your height and weight and correspond it with the sizing chart provided online via the product listing.
Based on this general sizing chart, your weight (middle column) and height (right column) will need to correspond or match for the size on the left side.
If the sizing does not correspond or match and one measurement is under or over the suggested amount, you will either need to purchase a size larger or size smaller.
It is best to select the size for the measurement / number that is larger than the other.
Example:
If you are 180 lbs and 5'10" you are in the perfect size range for an A2.
If you are 160 lbs but are 6'0" you will have to size up to an A2L because of your height even though the A1 fits the weight range.
How do Kingz gi's fit?
Kingz Fit
Kingz gi's are known to have a tapered / athletic fit to the gi's.
You will particularly notice a difference between Kingz and other branded gi's mostly in between the shoulders, sleeves, waist and rear areas.
If you believe you are broad shouldered or wider than the measurements provided for our gi's, we recommend going with "H" size to ensure a strong fit.
Washing and Shrinkage
How do I wash my gi?
Washing and Drying Instructions:
In order to keep your gi in great shape, we always recommend taking some extra care when washing and drying it.
Washing
It's highly recommended that you wash your gi after each training session, do not let the gi sit in the sweat of your session to dry out, put in the washer ASAP!
Always wash your gi on a cold water setting to avoid any shrinkage. Usually, you'll want to wash the gi by itself or with other gi's that are like colors, white with white / color with color - do not mix the white and colors as new gi colors will sometimes bleed.
It's also recommended to not overuse the detergent; a small washing load requires a small dose of detergent. Some detergents will leave a trace of film if too much is used and therefore after some time the detergent will no longer penetrate the material.
It's imperative that you DO NOT use bleach on the gi, this only breaks down the cotton fabric leading to eventual tears and rips.
Break down:
- cold wash
- wash with like colors
- use correct amount of detergent
- do not use bleach
Air Dry
Unless you’re actively trying to shrink your cotton gi, it's recommended that you hang / air dry after washing. This is more to maintain the longevity of the fibers than it is to address unwanted smells.
If you are drying any article of clothing high heat, you’re risking damage to the cotton and polyester fibers by tumble drying. Over time, and with repeated drying, this adds up and can cause the gi to tear and rip.
Air drying does tend to make your gi feel “crunchy” sometimes. If this bothers you, you can always toss it in the dryer on a no or low heat setting with a sheet of fabric softener.
Vinegar Soak
The best way to use vinegar with your gi's is to give them a good soak once or twice a month in a diluted mixture of distilled white vinegar and water. A few hours are fine but overnight is best. Then throw them in the wash to get rid of that “vinegary” smell to have your gi's looking as good as new!
Blood Stains
If you have blood stains on your gi's, whether from you or your sparring partner, you can always spot treat it with 3% hydrogen peroxide. Pour a small amount on the stain(s) and work into fabric by using a clean cloth or sponge. After spot treating is complete, toss in washer as normal.
How much will my gi shrink?
Gi Shrinkage
Most of our gi's are going to be 100% cotton which means they will shrink once put in the washer and/or dryer. Please note, shrinkage is not guaranteed and will change from gi model to model and from gi to gi.
Cotton Gi's
100% cotton gi's will shrink anywhere from 2 - 4 inches depending on the washing instructions you have followed. In a cold wash cycle, most of gis will shrink about 2 inches and if the gi is put in the dryer could shrink up to 4 inches.
Pre-Shrunk Gi's
If you order a gi that is preshrunk such as the Balistico or Ultralight models, your gi should experience minimal shrinkage if put in the washer and/or the dryer. Kingz still does not recommend using the dryer unless absolutely necessary.
If you have additional questions in regards shrinkage, please reach out to our team through chat or email at [email protected].
Customization and Product Details
Does my gi come with a belt?
If a gi has a free white belt included, it will advise on the product description.
**If the FREE white belt is included, we are not able to change colors or update the size. The belt is part of the gi set.
Can I customize my gear?
We are currently only offering customization for wholesalers or customer who plan to purchase in bulk.
Kingz is not offering customizations for single items at this time.
Please let us know if you have any questions, or if you are interested in knowing more about our wholesale program by sending us an inquiry to [email protected].
Product Availability
How do I know when the item I want is back in stock?
We are always receiving replenishments for most of our items, but we are unable to provide date and time frames as there are a lot of variables that can change and alter delivery dates.
We currently do not have a notification system in place just yet but are working to implement this in the near future.
Promotions and Sales
Military Discount and Promo Codes
Promo Codes and Military Discounts
Military
We proudly offer discounts to our military personnel, veterans, and first responders. If you are a member of the US Military or Law Enforcement, please send us an email our official contact at [email protected] and we will be happy to share it with you.
Kingz thanks you for your service and your support!
Promotional Codes
Kingz does not typically have active promo codes to provide to customers, but below are few options you can do to receive a promo code for your next order:
- Subscribe to our newsletter for first time customers.
- Review previous items you have purchased.
- Find an athlete you'd like to support and use their promo code.
- Leave an item in your cart and wait for a remainder email.
Please note, not all options are subject for a promo code as they may have stipulations to them.
If you have any further questions, please send us an email to [email protected] and we will be happy to assist!
My discount code is not working. What can I do?
If you have received a discount code via email and you are having issues applying it at checkout, please send us your name, email, a screenshot of your code showing the date you have received it, and a screenshot of the message you see once you try applying the code. Once we receive this information, we will look into it and help you out!
Marketing promo codes usually have an expiration date of 3 days and a minimum order amount of $100 before taxes and shipping. If your cart does not meet these requirements, you will not be able to use the provided promo code.
Please forward all images to [email protected] with your request. We are sorry for any inconvenience.
How Do I Apply Promo/Discount Codes?
To apply a promo or discount code please follow the steps below in order:
• Click the "Cart" button in the upper right-hand corner.
• Click the "Check Out" button in the bottom right-hand corner.
* Enter discount code in the "Discount Code or Gift Card" section, then click "Apply"
* The website should automatically apply the code entered to your order.
• Only one code can be used per order.
If you’re having trouble entering your promo code, please email into our official email: [email protected].
Business and Partnership Inquiries
How can I become a wholesaler?
Thank you for being interested in opening a Fighters Market Wholesale Account with us.
Please fill out the Fighters Market Wholesale Application and submit it to us at your earlier convenience.
We ask that you provide a copy of your Business License and your Resellers Permit / Certificate if applicable.
After we receive your application, we will check all the information and as soon as the process is completed and you have been approved, we will open your account.
*Please note, for record keeping purposes, we need you to fill out the application, so it sends your information to our wholesale channel.
How can I get a sponsorship?
Please reach out to our official email [email protected] and provide us with a sponsored athlete resume to let us know you're interested in becoming our newest sponsored athlete!
We look forward to hearing from you.
General Information
Business Hours - Online & Store
If you need assistance through chat, phone or email, our Customer Service support is available from Monday through Friday, from 9am - 11:30pm PST.
Our phone number is +1 (619)-800-2977
Our email is [email protected]
And our store address is 5710 Kearny Villa Rd, Suite D, San Diego, CA 92123 (Store is currently closed due to renovation).
*Excludes weekends and Holidays, as our warehouse and offices are closed.
Get support
- Contact usEmail us for any order or merchandise inquiries
- Chat with usChat with a Kingz Representative!
- Call usCall Kingz for immediate assistance
- Kingz US: +1 619 800 2977